Governance and Jurisdiction Policy

ISLAMIC RELIEF SOUTH AFRICA NPC
ONLINE TRANSACTIONS POLICY

• 1.Description of Goods and Services

Islamic Relief is an independent non-governmental organization (NGO) established in the UK in 1984 and registered in South Africa as a Section 21 non-profit company in 2004. The organization collaborates with communities to enhance their resilience to disasters, providing critical emergency aid when necessary. It facilitates access to basic services such as education, healthcare, and water and sanitation while fostering sustainable development initiatives. Islamic Relief addresses poverty’s root causes, empowering vulnerable populations and ensuring they have influence in programs and advocacy efforts. Guided by Islamic faith and values, the organization aims to create a caring world where social obligations are fulfilled, and communities are empowered to respond collectively to global suffering.

• 2.Return / Refund Policy

Islamic Relief South Africa is committed to ensuring transparency, accountability, and donor satisfaction in all transactions. This refund policy applies exclusively to transactions conducted through the Islamic Relief South Africa website and excludes donations made in person or via EFT.

• 2.1One-Time Transactions
  • 2.1.1Donations are processed immediately upon authorization.
  • 2.1.2The default online payment methods include VISA, VISA Debit, and Mastercard.
  • 2.1.3Bank account updates for such transactions are typically visible within 5-7 business days.
• 2.2Recurring Transactions
  • 2.2.1Recurring donations may be arranged via monthly credit card payments through the website.
  • 2.2.2For alternative frequencies or direct debit donations (available only for South African banks), donors are required to contact Islamic Relief South Africa directly.
  • 2.2.3If a scheduled donation date falls on a weekend, the transaction will be processed on the next business day.
• 2.3Cancellation of Recurring Donations
  • 2.3.1Donors may cancel recurring donations by providing a minimum of 10 days’ written or verbal notice to Islamic Relief South Africa.
  • 2.3.2Donors may also request modifications, such as increasing, decreasing, or suspending their contributions, by contacting the organization directly.
  • 2.3.3Cancelations will not apply to payments that have already been processed or are currently in progress. If a payment is pending or has been initiated within the 10 day notice period, the cancellation will take effect from the next scheduled donation cycle.
  • 2.3.4Cancellation or modification requests can be submitted via:
    • 2.3.4.1Phone: 0800 111 898
    • 2.3.4.2Email: info@islamic-relief.org.za
• 2.4Refund Requests
  • 2.4.1Refunds will only be issued if an error has occurred during the donation process. Errors include, but are not limited to:
    • 2.4.1.1duplicate payments made in error;
    • 2.4.1.2Incorrect amounts entered during the donation process; and
    • 2.4.1.3technical processing issues, such as system errors or failing transactions resulting in unintended charges.
  • 2.4.2Requests must be submitted within 24 hours of the transaction.
  • 2.4.3Refund requests should be directed to the organization’s support team via:
  • 2.4.4Phone: 0800 111 898
  • 2.4.5Email: info@islamic-relief.org.za
• 2.5Refund Processing
  • 2.5.1Approved refunds for credit card donations will be credited back to the original payment card.
  • 2.5.2Refunds for donations made via direct debit, cheque, or cash will be processed through bank transfer and sent by mail.
  • 2.5.3Refund processing may take up to 5-7 business days to reflect in the donor’s account, depending on the donor’s financial institution.
• 2.6Adjustments and Authorization
  • 2.6.1Islamic Relief South Africa reserves the right to make necessary adjustments if an incorrect amount has been debited.
  • 2.6.2Donors authorize their financial institutions to rectify such inconsistencies as required.
• 2.7Contact Information for Refunds and Cancellations
  • 2.7.1All refund and cancellation-related inquiries should be directed to:
    • 2.7.1.1Phone: 0800 111 898
    • 2.7.1.2Email: info@islamic-relief.org.za
    • 2.7.1.3Mail: 396 Imam Haron Road, Lansdowne, 7780, Cape Town, Western Cape, South Africa

Islamic Relief South Africa remains steadfast in upholding its commitment to accountability and integrity while ensuring that donors receive prompt and professional assistance in resolving any transaction-related concerns.

• 3.Privacy Policy

Islamic Relief South Africa is committed to safeguarding personal data and ensuring compliance with applicable data protection laws. This privacy policy outlines how personal information is collected, processed, stored, and shared, as well as the rights of individuals in relation to their data.

• 3.1Collection of Personal DataCollection of Personal Data
  • 3.1.1Active Collection: Personal information is provided directly by individuals when they:
    • 3.1.1.1make a donation or sign up for a campaign;
    • 3.1.1.2register for or attend events; or
    • 3.1.1.3contact the organization via email, telephone, letter, or website.
  • 3.1.2Passive Collection: Islamic Relief South Africa automatically collects certain data through website interactions to enhance security, improve user experience, and ensure compliance with legal obligations. This includes:
    • 3.1.2.1IP addresses, device identifiers, browser type and site activity logs, used to detect and prevent fraudulent transactions, enhance website functionality and personalize user experience and ensure compliance with security measures and regulatory requirements.
    • 3.1.2.2Cookies, which track usage patterns, facilitate navigation, and enable website analytics. Users can manage cookie preferences through browser settings, but disabling cookies may impact website functionality.
• 3.2Types of Personal Data Collected
  • 3.2.3Personal data collected may include:
    • 3.2.3.1name, surname, and contact details (address, email, phone number);
    • 3.2.3.2banking details for donation processing; and
    • 3.2.3.3log and device information, including geographic location and browsing activity.
• 3.3Use of Personal Data

  Islamic Relief South Africa processes personal data for the following purposes:

  • 3.3.1To process donations and issue receipts;
  • 3.3.2To manage supporter engagement, including providing updates on activities, campaigns, and opportunities for support;
  • 3.3.3To address queries, requests, and feedback from supporters;
  • 3.3.4To improve the organization’s services through analysis of supporter interactions; and
  • 3.3.5To comply with legal obligations, including safeguarding, tax reporting, and due diligence.
• 3.4Sharing of Personal Data

  Islamic Relief South Africa only shares personal data in specific, necessary circumstances, ensuring strict confidentiality and data protection compliance with third-party service providers, such as:

  • 3.4.1payment processors (e.g., PayFast, Stripe) for processing donations securely;
  • 3.4.2marketing and communication platforms for sending updates and donor engagement;
  • 3.4.3data analytics providers to assess website traffic and improve services; and
  • 3.4.4with law enforcement or regulatory authorities, when required for:
    • 3.4.4.1compliance with tax laws, fraud investigations, or legal obligations;
    • 3.4.4.2responding to court orders or official requests under applicable laws; or
    • 3.4.4.3for background checks, using public sources and third-party screening services, in accordance with due diligence policies.

  Islamic Relief South Africa ensures that all third-party contracts include data protection clauses to prevent misuse and safeguard data security.

• 3.5Data Retention and Security

  Personal data is retained for as long as necessary to fulfill operational and legal requirements. However, individuals may request the deletion of their data unless retention is mandated by law. The organization employs robust security measures to protect data from unauthorized access, loss, or misuse.

• 3.6Individual Rights

  Individuals have the following rights regarding their personal data:

  • 3.6.1Access: To request a copy of the personal data held;
  • 3.6.2Rectification: To request corrections or updates to inaccurate data;
  • 3.6.3Erasure: To request the deletion of personal data (“right to be forgotten”);
  • 3.6.4Restriction and Objection: To limit or object to data processing activities;
  • 3.6.5Data Portability: To request the transfer of personal data to another organization; and
  • 3.6.6Withdrawal of Consent: To revoke consent for data processing at any time.
• 3.7Cookies Policy

  Islamic Relief South Africa uses cookies to enhance website functionality and improve user experience. Visitors can manage cookie preferences through their browser settings, although this may impact certain website features.

• 3.8Contact Information

  Islamic Relief South Africa is committed to resolving privacy-related and other additional concerns efficiently. Complaints will be handled internally before escalation to external regulators.

  • 3.8.1Internal Review:Individuals can lodge privacy-related complaints directly with Islamic Relief South Africa via:
    • 3.8.1.1Phone: 0800 111 898
    • 3.8.1.2Email: info@islamic-relief.org.za
    • 3.8.1.3Post: 396 Imam Haron Road, Lansdowne, 7780, Cape Town, Western Cape, South Africa

    Complaints will be acknowledged within five (5) business days, and a resolution will be sought within thirty (30) days.

  • 3.8.2Escalation to the Information Regulator:

    If a complaint is not resolved satisfactorily, individuals may escalate it to the Information Regulator of South Africa via complaints.IR@justice.gov.za

• 4.Delivery Policy
• 4.1Islamic Relief South Africa does not deliver physical goods. Instead, all donations and payments processed through Islamic Relief South Africa are allocated to support the organization’s mission of mobilizing resources, building partnerships, and addressing poverty and disaster relief needs globally.
• 4.2Email Confirmation: Donors will receive an electronic confirmation of their donation via email, which serves as proof of the transaction.
• 4.3Record-Keeping: Donors are encouraged to retain email confirmations for their records. In case of non-receipt, they may contact Islamic Relief South Africa to request a duplicate confirmation.
• 5.Currency
• 5.1All financial transactions and donations conducted via Islamic Relief South Africa are denominated in South African Rand (ZAR).
• 5.2International Donations: Donations made using international credit or debit cards may be subject to currency conversion by the donor’s bank.
• 5.3Additional Fees: Donors should check with their financial institution regarding possible currency conversion fees or foreign transaction charges, which Islamic Relief South Africa does not control.
• 6.Domicilium Country

Islamic Relief South Africa operates and is domiciled within the Republic of South Africa.

• 7.Governing Law
• 7.1This policy, along with all online transactions conducted through Islamic Relief South Africa, shall be governed by the laws of the Republic of South Africa.
• 7.2Cross-Border Disputes: For international donors, any disputes arising from transactions with Islamic Relief South Africa shall still be governed by South African law, and donors agree to submit to the jurisdiction of South African courts.
• 8.Compliance with the Protection of Personal Information Act (POPIA):
• 8.1Islamic Relief South Africa is committed to complying with the Protection of Personal Information Act, 4 of 2013 (POPIA) and ensuring the responsible processing of personal information in line with the Act’s principles.
• 8.2POPIA applies to any processing of personal information conducted by Islamic Relief South Africa, including information collected from donors, beneficiaries, employees, and stakeholders. As a non-profit organization, Islamic Relief South Africa ensures that personal data is processed lawfully, transparently, and securely in accordance with the Act by ensuring that it upholds key principles such as:
  • 8.2.1Accountability: Islamic Relief South Africa takes
  • 8.2.2Processing Limitation: Personal data is collected and processed only for legitimate, specific, and explicitly defined purposes. No excessive or unnecessary data will be processed.
  • 8.2.3Purpose Specification: Personal data is used only for the stated purpose at the time of collection, such as processing donations, issuing tax receipts, and providing updates on the organization’s activities.
  • 8.2.4Information Quality: Islamic Relief South Africa takes reasonable steps to ensure that personal information is accurate, complete, and up to date. Individuals may request corrections where necessary.
  • 8.2.5Transparency: Individuals will be informed of what data is collected, why it is collected, how it will be used, and with whom it may be shared. The organization will provide access to its Privacy Policy to ensure donor awareness.
  • 8.2.6Security Safeguards: Appropriate security measures, including encryption, access control, and regular system audits, are in place to protect personal data from unauthorized access, loss, or breaches.
  • 8.2.7Data Subject Participation: Individuals have the right to:
    • 8.2.7.1access the personal data Islamic Relief South Africa holds about them;
    • 8.2.7.2request corrections or deletions of inaccurate or outdated information; and
    • 8.2.7.3 object to the processing of their data under specific circumstances.