Returns and Refund Policy

The below disclaimer is N/A to in person/EFT Donations and applies only to transactions that take place through the Islamic Relief South Africa website.

Important Disclaimer Information

One-Time Transactions

• Default Option: The default payment option for donations is a one-time transaction, and the default online payment method is by credit card. One-time donations will be processed immediately as authorized for that specific transaction.
• Accepted Payment Methods:
  • Through our website: VISA, VISA Debit, Mastercard
  • By contacting us: Direct Debit, E-Transfer
• Processing Time: Updates will be visible on your bank account 5-7 business days after a debit transaction.
• Contact Information:
  • Phone: 0800 111 898
  • Email: info@islamic-relief.org.za

Recurring Transactions

• Setup Options: Online recurring transactions can only be set up with monthly credit card giving. For other frequencies or recurring direct debit (available for South African banks only), please contact us for assistance.
• Processing Time: All donations are processed immediately except recurring direct debit transactions, which will be visible on your bank account 5-7 business days after the transaction.
• Weekend Transactions: If your recurring payment date falls on a weekend, the transaction will occur on the following business day.

Cancelling Recurring Donations

• Authorization: The financial institution identified on the donation form is authorized to debit or charge the donation to the indicated account. This authority remains in effect until you give Islamic Relief SA at least 10 days’ notice to terminate the authorization.
• Adjustments: If an incorrect amount is debited, you authorize your financial institution to make the appropriate adjustment.
• Modification: You can increase, decrease, or suspend your gift by calling 0800 111 898 or emailing info@islamic-relief.org.za.

Refund Policy

• Refund Requests: If you made an error in your donation to Islamic Relief SA, we will honor your request for a refund made within 24 hours of the donation.
• Request Process: To request a refund, please call 0800 111 898.
• Refund Method:
  • Credit Card Donations: Refunds will be credited to the same credit card.
  • Direct Debit, Cheque, or Cash Donations: Refunds will be issued by bank transfer and sent via mail.

Charitable Solicitation Disclosure

• Registration: Islamic Relief SA is registered as a Section 21 non-profit company since 2004.
• Tax Deductibility: Each donation to Islamic Relief South Africa is tax-deductible as allowed under applicable law. It contributes to our mission of mobilizing South Africans to transform lives worldwide.
• Tax Receipts: Consolidated tax receipts will be issued at the end of the year. Receipts will be issued in the name provided under “Personal Information” on the online donation form.
• Contact Information:
  • Phone: 0800 111 898
  • Email: info@islamic-relief.org.za